Contact Roobet Casino
Live support
Our live chat is always available inside the platform. Use it for help with deposits, withdrawals, gameplay or an account issue. Share only the details needed to identify the problem and follow the secure instructions given by our support team.
Help Center
Our Help Center has practical guidance for common questions, including:
- crypto deposits
- withdrawals
- identity verification
- technical troubleshooting
Check the relevant guidance first when you need help with a routine process or want to understand the information requested during verification.
Email contacts
For a longer account or service issue, contact [email protected]. Send complaints to [email protected]. For privacy questions or a request involving your personal data, our privacy policy page lists the mailbox for data protection requests.
Include enough information for us to locate the account, transaction or earlier conversation. Do not send your password, authentication code, private key or seed phrase. Our team does not need those secrets to help you.
Support for VIP members
Roobet VIP members have personal VIP account managers. They can assist with account matters and receive member feedback. VIP support and benefits remain subject to the terms of the VIP programme.
Complaints
Bring a complaint or dispute to our support team first. This includes concerns about our terms, a transaction or another part of our casino service. We will review it through our internal complaints process.
If that process does not settle the matter, either party may refer the unresolved dispute to Resolvo Curaçao for binding alternative dispute resolution. Players do not pay a fee for that process.
Responsible-gambling support
You can start a cooldown or self-exclusion from the Responsible Gambling tab in your account. Live chat can also help if you have difficulty finding the controls or need support with an account restriction. Never share a password or seed phrase during that conversation.
Access restriction
The United Kingdom is one of our Restricted Territories, so its residents may not access Roobet or register an account.