Roobet Casino Privacy Policy
Who controls your data
Raw Entertainment B.V., company number 157205 in Curaçao, decides how and why personal data is handled for Roobet and acts as data controller where applicable law recognises that role.
Data we collect
The information we handle depends on your location, account activity, chosen payment methods and the services you use. It may include:
- account and contact details
- identity, age and location verification records
- payment, transaction and gaming activity
- device information, online identifiers and security data
- support messages and responsible-gambling records
- marketing choices, promotion history and consent records
We receive information directly from you, generate it when you use Roobet, and may obtain relevant data from trusted service providers.
Why we use personal data
We use personal data to operate Roobet, manage accounts, process payments and transactions, and communicate with you. It also supports identity and eligibility checks, anti-money laundering controls, fraud prevention, account security and responsible-gambling measures.
We may use relevant information to improve and personalise our services, administer promotions, resolve disputes, enforce our rules and meet legal or regulatory duties. Depending on the activity, our basis may be a contract with you, a legal obligation, our legitimate interests or your consent. You can withdraw consent for future processing when consent is the basis used.
Who receives data
We may share only relevant information with providers that help us deliver payments, banking or crypto transactions, identity checks, fraud and security screening, hosting, customer support and communications. Other recipients can include game providers, analytics or marketing services, professional advisers and Roobet group companies.
We may also disclose information to regulators, licensing bodies, law enforcement, courts, dispute-resolution organisations or other authorities when the law requires or permits it. We do not sell personal data.
International transfers and security
Your data may be handled outside your country when our group companies or service providers operate elsewhere. We use safeguards required by applicable data protection law, which may include approved contractual terms, recognised adequacy arrangements, transfer assessments and technical or organisational controls.
Our protections include access controls, authentication, monitoring, secure infrastructure, staff confidentiality and checks on service providers. No online service can remove every security risk, so keep your login details private and contact us if you suspect misuse.
How long we keep data
We retain personal data for as long as its purpose requires. Some records may remain after account closure for legal compliance, financial record-keeping, fraud prevention, responsible-gambling protection, dispute handling or defence of legal rights. When continued retention is no longer justified, we delete, anonymise or securely restrict the data.
Your privacy rights
Depending on the law that applies to you, you may ask to access, correct or delete your data. You may also be able to restrict or object to processing, withdraw consent, stop direct marketing or receive eligible data in a portable format.
Some requests are limited where we must preserve information for legal, anti-money laundering, fraud prevention, responsible-gambling or dispute purposes. We may confirm your identity before acting. You may also complain to the competent data protection authority.
For a privacy question or rights request, contact [email protected].